NPS: The Net Promoter Score and How it Can Benefit Your Business

The One Number You Need To Grow In 2003, Fred Reichheld wrote this article in the Harvard Business Review. He was dismayed by the lack of actionable data old customer satisfaction surveys provided. So Reichheld set out to find an indicator that would predict a company’s future growth and value. His theory was simple: companies …

Coding is Easier Than You Think: Why You Should Drop Out Today

I had to completely redesign The Bees Trees website due to the limiting options GoDaddy provides. I’ve designed other websites on WordPress before so it should be no trouble. I was wrong. It wasn’t onerous, but it wasn’t easy either. I just had to learn some basic coding techniques. I needed to make some changes on the …